Since 1998, Casinomeister has set the standard for how online casinos should be treating both their players and affiliates. It's not easy being listed as an "Accredited Casino" at Casinomeister - and if a casino fails to meet these standards, they are removed from the site until they get it together.
What you will find here are the top UK online casinos. If you're thinking, yeah - William Hill and Ladbrokes got to be at the top, well you're wrong. Our experience over the past 16 years has confirmed that the top UK casinos are usually the smaller brands; the casinos that are responsive to punters' recommendations, opinions, and criticisms. These are the ones you'll find listed here at Casinomeister.
Their service is top notch, and they have received awards for Best Casino, Best Casino Group, Best Casino Manager each year for over a decade. If you haven't joined them yet, you are missing out on one of the most stellar casinos ever.
Must have a clean history of fairness towards their customers.
Must be able to take care of any player issue swiftly and professionally.
Must display information about responsible gambling, with links to relevant organizations.
Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options.
Must not use false, misleading or deceptive advertising.
Must not spam, and must take appropriate actions against any affiliates or any third parties who do spam.
Must not cross promote to other properties without giving proper credit to affiliates and/or their advertisers.
Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.
Industry and Player Assurances
RNG and/or software must be audited by a third party.
Must have a representative (who can walk and chew gum at the same time) listed in Casinomeister's forum. This representative must be directly involved with customer/player service, or who can make decisions involving player issues.
They must be licensed in a jurisdiction that is recognized by the UK Gambling Commission as a "white listed" licensing jurisdiction
* Excluding WagerWorks casinos - this is noted within their listing.
Casinomeister.co.uk does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.co.uk is an independent directory and information service free of any gaming operator's control. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.
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